CLASSIFICATION OF JP SMART SIM
SIM SIZES・COMPATIBLE DEVICE
REGISTRATION
- 1. What is the documentation requirement of applying for JP SMART SIM?
- 2. Can I buy JP SMART SIM at any mobile shop?
- 3. Can I buy JP SMART SIM if I am under 18 years old?
- 4. Can I place an order even when I am not living in Japan?
- 5. How many sim cards can I purchase under my name?
- 6. My application status is “Personal Info Check Failed/審査NG.” What does it mean?
DELIVERY
- 1. How long does it take for the delivery?
- 2. How much does it cost for the delivery fee?
- 3. Can I get a sim card in my country before arriving in Japan?
- 4. Can I pay by cash on delivery (COD)?
- 5. Can I get a sim card at the airport when I arrived in Japan?
- 6. Can I get a sim card at the other place, which is not the same as the registered address?
BILLING CYCLE・PAYMENT
- 1. Can I pay by cash card?
- 2. What are the first month fees that go free of charge?
- 3. Can you give me the details of the costs I need to pay in the first place?
- 4. When do I need to pay my monthly bill?
- 5. Should I pay my monthly fee even if I'm not using it?
- 6. What happens if I don't make the Monthly Payment on time?
PERSONAL INFORMATION AND MY PAGE
SET UP (APN/DATA 4G・SMS・VOICE CALL 050)
- 1. How to set up internet data on the Android device?
- 2. How to set up internet data on the iOS device?
- 3. How to set up the 050 Cloud Softphone App for JP Smart Data (Voice Call including plan)?
- 4. When I tried to log in Cloud Softphone App, there is Error “downloading external provisioning” occurred. What should I do?
- 5. How to make an International Call?
- 6. What is the “Voice Call Limit Service” of the JP SMART DATA sim card?
INTERNET CONNECTION・DATA PLAN
- 1. What is data transmission speed?
- 2. Does JP Smart Sim support Mobile HotSpot (Wi-Fi sharing/tethering)?
- 3. Why can I not connect the internet even when it appears 4G on the display screen?
- 4. How to check my data usage?
- 5. Can I continue to access the network after I used up all of my monthly data?
- 6. How to recharge data when it exceeds the plan usage quota?
PLAN CHANGING・SERVICE CHANGE・MNP
- 1. Can I change my data plan?
- 2. How to upgrade the JP Smart Data plan from "Data only" to "Data + Voice call"?
- 3. Can I change the sim card service from JP SMART DATA ⇔ JP SMART CALL?
- 4. What is MNP? And what is the procedure of changing networks from other carriers to JP SMART CALL?
- 5. Do I need to set-up my device again after changing my SIM service?
SIM LOSS・REISSUE・HIBERNATION SERVICE・CANCELLATION
- 1. What should I do when I lost my sim card / my sim card is damaged?
- 2. I will return to my country for a few months. Could you temporarily deactivate my sim card within this period and reactivate it when I come back to Japan?
- 3. How to cancel my contract?
- 4. I forgot to make payments for a few months, and my service has been terminated. Can you reactivate it after I complete all the pending payments?
RETURN・REFUND
- 1. Is it necessary to return the SIM card after completing the contract cancellation?
- 2. I have just received my sim package, but it doesn't work on any device after completing the necessary settings. Can I get another sim card?
- 3. My documents are not eligible for registration at the document screening step. Can I cancel the purchase and get a refund?
- 4. I'm using a 10min free call sim card. Can I get the refund of the deposit after completing the contract termination?