We will ship out the SIM package once we have confirmed the following:
- The initial payment is completed
- Your Identity Documents are uploaded
- A valid shipping address is registered in the online application form
After the SIM package is shipped out, it will take AT LEAST 2 days for Yamato Transport to deliver the SIM package to you and it might take longer depending on your location and the weather.
You will receive a Delivery Confirmation Email when a sim card is sent out. You can track the shipment status in the delivery notification email using the tracking URL and code.
- SMART DATA: The package will be dropped into your postbox by Neko Post service. So you can receive your package even when you are not home. Please remember to check your post box for our SIM package.
- SMART CALL:
- If you make the initial payment of JP SMART CALL by cash on delivery, the payment will be made when you receive the SIM card.
- If you are not at home to receive the package, the delivery man will leave a piece of paper with all the contact details of the shipment company called the Absence Paper (ご不在連絡票). Please use this paper to contact to arrange a suitable re-delivery time with the shipment company in this case.