If your application status is: "Personal Info Check Failed/審査NG" " it means that there are mistakes or a lack of information in your shipping address or identity document such as "unidentified address," there is "light-reflection" on your residence card photo, or "invalid Passport/Residence card," etc.
In this case, we will send you instructions via email on how to update/edit unqualified parts. Kindly check your email and follow the instructions precisely to get your SIM card as soon as possible.
If you have any questions regarding correcting your application, please contact Customer Support Center.