7. How can I apply for JP SMART CALL sim card?

If you would like to apply from overseas and pick up your SIM card at the airport, click here.

PREPARATION:

• Residence card (在留カード) (Valid for more than 30 days)
• Compatible devices: International edition smartphones, unlocked carrier phones. Or Docomo's SIM-locked smartphone (only Docomo SIM can be used)

NOTE: If your device is AU or Softbank locked, you will need to unlock your device or upgrade it to the international version. Please go to the carrier's stores to have your phone unlocked/upgraded to the international version in order to use our SIM. Please note that JP SMART SIM does not support dual SIM (using 2 sims on 1 device).

HOW TO APPLY:

STEP 1.1: PLAN SELECTION

• Go to our Home Page JP SMART CALL
• Then click on the APPLY NOW button to access the Application Form

• After clicking, the screen will be directed to the application form below.

STEP 1.2: WHERE TO RECEIVE

If you apply from within Japan, select "shipping in Japan".

STEP 1.3: MY PAGE ACCOUNT REGISTRATION

• Next, input a valid email address and create a password for the JP SMART SIM user account.
  
  

         NOTE: The input email address will become your user ID, so you need to enter a real e-mail address to receive important contract information and billing details, as well as change registered personal information if necessary while using the service. It is not possible to use the same email address twice.

• After you complete the required 2 fields, please click the red box [I agree with the above and register my account] to proceed to Step 2.

STEP 2: INPUT REGISTRATION DETAILS

• At this step, you need to input the required personal information to create an online service contract.

STEP 3: REGISTER YOUR SHIPPING ADDRESS

• Select [Input your address] and input the required information according to the submitted identity verification document.
  

• If you do not know the postal number, you can use the Google Map tool to look up the postal number from the address as shown below.
• Input the address in the search box, after clicking on the "magnifying glass" symbol the results will be displayed in the information box below. Post Number includes 7 digits, separated by a hyphen.

 
NOTE:  The address must be entered accurately and in detail. This is the address to which the SIM will be shipped, so we cannot be held responsible if the SIM is lost due to address change or input mistake. We recommend that you upload a document with your address or enter it in Japanese.

• After entering your address, select your desired delivery time and proceed to the next step.

STEP 4: UPLOAD THE IDENTITY VERIFICATION DOCUMENTS

• For photos of identity verification documents, you can choose to upload your photo of『Residence Card (front)』and『Residence Card (back)』 by clicking on the [Choose File] box.

• NOTE:
  • 『Residence Card』 valid for more than 30 days.
  • The personal information on the『Residence Card 』must match the『 Customer Information 』entered in the application form.
  • Uploaded images must display the entire identification document and must not be askew, blurred, reflective, or edited.

STEP 5: SELECT PAYMENT METHOD

• Recommended Payment Method：『Convenience Store Payment』
  • Reasons:
    • Many of us do not have a credit card or bank account.
    • Convenient stores are available everywhere in Japan.
    • It is cash-based so you will be able to manage personal finance better.
• After completing the online application form, you can make the initial payment transaction at Family Mart, Lawson, and Ministop nationwide 24-hour convenience stores with a special payment code called: "Smart Pit Number" 
  (Currently, payment at 7-Eleven is not supported yet. Please notice.)

NOTE:

• CALL SIM supports Cash on delivery as one of the payment methods for the initial fee. Please pay the initial fee in cash to the delivery person when you receive your SIM package. There are no additional charges for Cash on delivery service. The monthly fee will have to be paid by "Convenience store payment (Smart Pit）" or Direct Debit, so please refer to the Payment Method at the JP SMART SIM official website.

• If you select [Direct Debit], you will need to register your bank account after applying online and paying the initial fee via convenience store payment/cash on delivery.

• Bank transfer payments using cash cards are not available.

• If you choose to pay with 『Credit Card ・ Debit Card』:
  • When entering your credit card information for the name of the cardholder, all letters have to be CAPITALIZED, and please delete the space between your first and middle names.

  • e.g., Your full name is BENARD ALEXANDER LEE. Please delete the space and input like the following:

    • Last Name: LEE

    • First Name: BENARDALEXANDER

    • Phone number: Please input a valid number (The international number is acceptable with the country code)

    • Security code (3-4 digit number):

      - Visa, JCB, MasterCard: 3 numbers in the back.
      - American Express: 4 numbers in the front.
• If you still cannot complete your payment with your credit card, please consider changing to other payment methods such as Convenience Stores, which you can easily pay at convenience stores with cash.

STEP 6: CONFIRM CUSTOMER INFORMATION

Please check to see whether all the information you provided is correct.
If not, CLICK on this item to edit properly.

• • • [Return to Enter Information]
    • [Return to Plan Selection]
    • [Return to Select Where You Want To Receive]
    • [Return to Payment Method Selection]

• • • Please also check the following initial fees that must be paid at the time of application.:

      *The basic data fee for the first month is free according to the promotion.
      - Administration fees (required one-time-only upon application): 3,300 yen ( tax included)

      - Monthly basic plan fees for the following month after activation

    • After confirming that all information is correct, please scroll down to the bottom of the page and read the [Important Notice before Usage] and [Contract details] carefully until the end.

All important information regarding monthly fee calculation, internet connection, contract termination, etc. is clearly stated on this page. Please understand and agree to our terms of service before applying.

• • • Check the [I agree with this contract] box then click on the [Apply] button to complete the online contract setting using the JP SMART SIM service.

STEP 7: CONFIRM YOUR SMART PIT CODE AND PROCEED TO INITIAL PAYMENT

•  After completing the six steps of the online application, you will receive an email notification confirming your initial registration information and you will be redirected to the MYPAGE screen (for JP SMART SIM users) as shown below.
  
• On this page, please confirm your Payment Details, Due date, and Smart Pit No.

1. Please take a screenshot or note this number.
2. Once you have noted the Smart Pit number, click on the box [ DETAIL OF PAYMENT METHOD] to be directed to the Payment Method at the JP SMART SIM official website.
3. If you have not paid by the due date, the invoice will be expired and the Smart Pit Number cannot be found anymore. In this case, please inbox for JP SMART SIM Fanpage for support.
   
   Click here for the convenience store payment instructions page.
   Scroll down and follow the instructions on how to pay using your Smart Pit number to complete the initial payment for JP Smart SIM.

CONFIRM YOUR ONLINE APPLICATION AND PROCEED WITH DELIVERY

• Once the initial fee has been paid, the ID photos uploaded, and the valid shipping address registered during online application have been verified, the SIM package will be delivered by Yamato Transport within two days at the earliest. You can start using it right away by completing the simple settings written in the start guidebook!
• You will receive a Delivery Confirmation Email when a sim card is sent out. Please confirm the shipment status over the delivery notification email with the tracking URL and code.
• If you are not at home to receive the package, the delivery man will leave a piece of paper with all the contact details of the shipment company called the Absence Paper (ご不在連絡票). Please use this paper to contact to arrange a suitable re-delivery time with the shipment company in this case.
• You can use it immediately after performing installations written in the start guidebook!!
• If you have any difficulties, you can find answers from the FAQ menu on our official website or request support via JP Smart SIM's Facebook.
• If you are logged out in the middle of the registration processing, you can log in again by accessing
  MYPAGE: https://user.jpmob.jp/en/users/sign_in
  • Login ID: the email address you have registered
  • Password: password for your login ID