Please note:
*This product is eSIM, not physical SIM card.
*Internet connection is required to download, install and set up eSIM. Please make sure you have internet connection in advance.
*The screenshots and display texts in the instructions may differ depending on the device and operating system.
Steps for Using the Service
1. Create an Account
2. Issue an Activation Code
3. Install eSIM and Setup APN
3.1 iOS
3.2 Android
4.Setup After Arrival
4.1 iOS
4.2 Android
For customers who have completed step 1. Create account and step 2. Issue activation code,
please use the above link to proceed to step 3. Install eSIM and Setup APN based on your device type.
1. Create an Account
| 1-1. Scan the QR code provided in the eSIM package to access the【 JP SMART SIM】dedicated page. | 1-2. If you already have an account, log in with your registered email address and password. | 1-3. If you do not have an account, press the【 Sign up】 button, enter your information, then click【 Sign up】 to create a new account. |
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2. Issue an Activation Code
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| 2-1. Check the important notices before issuing the activation code. | 2-2. It may take a few minutes for the issuance process to be completed. |
| 2-3. We will send a URL to your registered email address. With this URL, you can obtain the [Activation Code] and the [Installation QR Code]. | |
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3. Install eSIM and Setup APN (iOS)
After the activation code has been issued, install the eSIM and complete the APN setting on your device by following the instructions below.
＜Install the eSIM＞
3.1-1. Connect to the internet then tap【Settings】on the home screen→【Cellular】.
3.1-2. Tap【Add eSIM】
3.1-3. Set up by scanning the activation QR code or entering the activation code manually.
・ Set up by scanning the activation QR code
3.1-4. Scan the activation QR code. (You can print the activation QR code on paper or use another device to display it)
For detailed instructions, please refer to the video below.
・ Set up by entering the activation code manually
3.1-4. When the screen changes, select【Use QR code】.→ After the camera opens up, tap【Enter details manually】 and enter the <SM-DP+ address> and <Activation code>.
For detailed instructions, please refer to the video below.
3.1-5. Tap "Activate eSIM" →【Continue】→【Mobile settings complete】 →【Done】
3.1-6. Select the default SIM for each function on your device according to your preference.
<APN Settings>
On iOS devices, APN setting is usually not required. Please restart your smartphone and start using it.
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3.2 Install eSIM and Setup APN (Android)
After the activation code has been issued, install the eSIM and complete the APN setting on your device by following the instructions below.
<Install the eSIM>
3.2-1. Home screen → Tap【Settings】→【SIM card & mobile data】or 【Network and Internet】.
3.2-2. Go to [eSIM] and tap [Add].
3.2-3. Tap [Next] or [Download].
3.2-4. Set up by scanning the QR code or entering the activation code manually.
・ Set up by scanning the activation QR code
3.2-5. After the camera opens up, scan the activation QR code (You can print the activation QR code on paper or use another device to display it).
For detailed instructions, please refer to the video below.
・ Set up by entering the activation code
3.2-5. Tap 【Enter It Manually】. Depending on the device, it may be 【Help】→ 【Enter It Manually】 at the bottom left.
For detailed instructions, please refer to the video below.
3.2-6. Tap 【Activate】 or 【Download】 to start installing the eSIM.
3.2-7. Proceed until you reach [Done] to complete the setup.
＜ APN settings＞
For some Android devices, the APN settings for eSIM may not be automatically installed. If this applies to your device, please set the APN manually.
3.2-8. From the home screen, tap【Settings】
3.2-9. Proceed until you reach [Done] to complete the setup.
3.2-10. Click【Access point names】and when the APN screen appears, click【+】 on the upper right.
3.2-11. Enter the following APN information in the appropriate fields and click【Save】in the upper right corner when finished.（Leave any fields not specified blank）
≪APN Information≫
| Name: | Enter any name (Example: dxhub) |
| APN： | mobile.three.com.hk |
3.2-12. Make sure the saved APN is selected.
3.2-13. After the APN settings are complete, restart your device.
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4.1 Setup After Arrival (iOS)
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| 1. Open the Settings app and tap “Cellular”. | 2. Select the purchased eSIM and turn it ON. | 3. Turn Data Roaming ON. | |
The setup is complete. Enjoy the internet!
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4.2 Setup After Arrival (Android)
| 1. Under [Use SIM] or [SIM cards & mobile data], select the registered eSIM and turn ON the [Enable] button. | 2. Turn Data Roaming ON. | ||
The setup is complete. Enjoy the internet!
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Other notices:
※1. If you are unable to use the service even after following the steps above, please turn on "Data Roaming
※2. If you are unable to install the eSIM, please restart your smartphone (turn it off and then on) and scan the activation QR code again or enter the activation code manually.
※3. After installing the eSIM on iOS devices, you can usually connect to the internet without setting up an APN configuration profile manually.
For some Android devices, the APN settings for eSIM may not be automatically installed. If this applies to your device, please set the APN manually.
*4. Please note that on Android devices, some apps such as TikTok may not be available.
If you have any questions about settings or problems when using the eSIM,
please contact our Customer Support Center through the chanels listed on the package.