Please note:
*This product is eSIM. Not physical SIM card.
*Internet connection is required to download, install and set up eSIM. Please make sure you have Internet connection in advance.
*The screenshots and display texts in the instructions may differ depending on the device and operating system.
Steps to Use the Service
1. Create an Account
2. Issue an Activation Code
3. Install eSIM and Setup APN
3.1 iOS
3.2 Android
Customers who have completed 1. Create account and 2. Issue an Activation Code
please use the above link to proceed from 3. Install eSIM and Setup APN according to your device.
1. Create account
| 1-1. Scan the QR code attached to the eSIM package to access the【 JP SMART SIM】 dedicated page. | 1-2. If you already have an account, log in with your registered email address and password. | 1-3. If you do not have an account, press the 【Sign up】 button, enter your information, then click 【Sign up】 to create a new account. |
Once an activation code is issued, the eSIM will be activated and the countdown of the validation period of the plan will begin.
The step below must be completed on your desired start date of use.
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2. Issue an Activation Code
| 2-1. Check the important notices before issuing the activation code. | 2-2. Confirm the code issuence request. |
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2-3. Once the issuance is complete, the activation code will be displayed on the page. The activation code will also be sent to your registered email address. | |
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3.1 Install eSIM and Setup APN (iOS)
After the activation code has been issued, install the eSIM and complete the APN setting on your device by following the instructions below.
<Install the eSIM>
3.1-1. Connect to the internet then tap 【Settings】 on the home screen→ 【Cellular】.
3.1-2. Tap 【Add eSIM】
3.1-3. Set up by scanning the activation QR code or entering the activation code.
・ Set up by scanning the activation QR code
3.1-4. Scan the activation QR code. (You can print the activation QR code on paper or use another device to display it)
For detailed instructions, please refer to the video below.
・ Set up by entering the activation code
3.1-4. When the screen changes, select【Use QR code】 and after the camera opens up, tap【Enter details manually】 and enter the <SM-DP+ address> and <Activation code>.
For detailed instructions, please refer to the video below.
3.1-5. Tap【Activate eSIM】 →【Continue】→【Mobile settings complete】 →【Done】
3.1-6. Select the default SIM for each function for your device according to your preference.
<APN Settings>
On iOS devices, APN setting is usually not required. Please restart your smartphone and start using it.
Setup is complete. Enjoy the Internet!
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3.2 Install eSIM and Setup APN (Android)
After the activation code has been issued, install the eSIM and complete the APN setting on your device by following the instructions below.
<Install the eSIM>
3.2-1. Home screen → Tap 【Settings】 → 【SIM card & mobile data】 or 【Network and Internet】.
3.2-2. Tap 【SIM】 or the 【+】 button next to 【SIM】.
3.2-3. Tap 【Download SIM】 at the bottom → Tap 【Next】 on "Download eSIM" .
3.2-4. Set up by scanning the QR code or entering the activation code.
・ Set up by scanning the activation QR code
3.2-5. After the camera opens up, scan the activation QR code (You can print the activation QR code on paper or use another device to display it).
For detailed instructions, please refer to the video below.
・ Set up by entering the activation code
3.2-5. Tap 【Enter It Manually】. Depending on the device, it may be 【Help】→ 【Enter It Manually】 at the bottom left.
For detailed instructions, please refer to the video below.
3.2-6. Tap 【Activate】 or 【Download】 to start installing the eSIM.
3.2-7. Click 【Done】.
3.2-8. Turn on 【Use SIM】.
＜ APN settings＞
For some Android devices, the APN settings for eSIM may not be automatically installed. If this applies to your device, please set the APN manually.
For detailed instructions, please refer to the video below.
3.2-9. Tap the downloaded eSIM from 【SIM card & mobile data】.
3.2-10. Click 【Access point names】 and when the APN screen appears, click 【+】 on the upper right.
3.2-11. Enter the following information for 【APN】 only, leave 【User name】, 【Password】 and 【Authentication method】 blank, then click【Save】on the upper right.
≪APN information≫
| Name： | Enter any name (e.g. dxhub) |
| APN： | mobile.three.com.hk |
3.2-12. Make sure the saved APN is selected.
3.2-13. After the APN settings are complete, restart your device.
The setup is complete. Enjoy the Internet!
▲ Back to Steps to Use the Service
Other notices:
※1. If you are unable to use the service even after following the steps above, please turn on "Data Roaming
※2. If you are unable to install the eSIM, please restart your smartphone (turn it off and then on) and scan the activation QR code again or enter the activation code manually.
※3. It is confirmed that after installing the eSIM on iOS devices, you can usually connect to the Internet without setting up an APN configuration profile.
If you have any questions about settings or problems when using the eSIM,
please contact our Customer Support Center through the chanels listed on the package.