13. I could not make online payments by my credit/debit card. What should I do?

1. First of all, kindly make sure that your credit card is valid and the balance is enough to make a transaction.
2. For credit card payment, please enter the correct credit card information. When entering your credit card information for the name of the cardholder, all letters have to be capitalized, and space between your name is not allowed.
   
   Example: Your name is BENARD ALEXANDER LEE.
   Please remove the space and input like the following:
   • Last Name: LEE
   • First Name: BENARDALEXANDER
   • Security code: 3-4 digit number
     • Please check your security code:
       • Visa, JCB, MasterCard 3 numbers in the back.
       • American Express 4 numbers in the front.
   • Phone number: Japanese phone number or International number which included the country’s code.

Once you have finished entering, please click on the “Update” button, and your payment should be processed automatically. Feel free to contact us if you need any further assistance.