Please note:
*This product is eSIM. Not physical SIM card.
*Internet connection is required to download, install and set up eSIM. Please make sure you have Internet connection in advance.
*The screenshots and display texts in the instructions may differ depending on the device and operating system.
How to set up eSIM
1. Create account
1-1. Scan the QR code attached to the eSIM package to access the 【JP SMART SIM】 dedicated page.
1-2. If you already have an account, log in with your registered email address and password.
If you do not have an account, press the 【Sign up】 button, enter your information, then click 【Sign up】 to create a new account.
Once an activation code is issued, the eSIM will be activated and the plan expiration date will begin to be counted.
The step below must be completed on your desired start date.
2. Issue activation code
2-1. Check the important notices before issuing the activation code.
2-2. Confirm the code issuence request.
2-3. The issuance application is complete. The URL for the "activation code" and "activation QR code" has been sent to your registered email address.
3. Install the eSIM on your device
After the activation code has been issued, install the eSIM on your device by following the instructions below.
For iOS devices (iPhone・iPad)
1. Connect to the internet then tap【Settings】 on the home screen
→【Cellular】.
2. Tap【Add eSIM】
3. Set up by scanning the activation QR code or entering the activation code.
◇Set up by scanning the activation QR code
Scan the activation QR code. (You can print the activation QR code on paper or use another device to display it)
◇Set up by entering the activation code
When the screen changes, select【Use QR code】 and after the camera opens up, tap【Enter details manually】 and enter the <SM-DP+ address> and <Activation code>.
4. Tap "Activate eSIM" →【Continue】→【Mobile settings complete】 →【Done】
5. Select the default SIM for each function for your device according to your preference and complete the eSIM settings.
For Android devices
1. Home screen → Tap【Settings】→【SIM card & mobile data】or 【Network and Internet】.
2. Tap 【SIM】 or the 【+】 button next to「SIM」.
3. Tap 【Download SIM】at the bottom → Tap【Next】 on "Download eSIM" .
4. Set up by scanning the QR code or entering the activation code.
◇Set up by entering the activation code
After the camera opens up, scan the activation QR code (You can print the activation QR code on paper or use another device to display it).
◇Set up by entering the activation code
Tap 【Enter It Manually】. Depending on the device, it may be 【Help】→ 【Enter It Manually】 at the bottom left.
5. Tap 【Activate】 or 【Download】 to start installing the eSIM.
6. Click 【Done】.
7. Turn on 【Use SIM】.
4. APN settings
*APN settings are only required when not being automatically installed.
For some Android devices, the APN settings for eSIM may not be automatically installed. If this applies to your device, please set the APN manually.
4-1. Tap the downloaded eSIM from【SIM card & mobile data】.
4-2. Click 【Access point names】and when the APN screen appears, click 【+】 on the upper right.
4-3. Enter the following information for ""APN"" only, leave ""User name"", ""Password"" and ""Authentication method"" blank, then click【Save】 on the upper right.
* The APN input info is different depending on your eSIM plan and network carrier.
≪APN information≫(For IIJ (Docomo))
Name: Enter any name (e.g. dxhub)
APN:vmobile.jp
≪APN information≫(For Softbank/KDDI)
Name: Enter any name (e.g. dxhub)
APN:cmhk
4-4. Make sure the saved APN is selected.
4-5. After the APN settings are complete, restart your smartphone.
The setup is complete. Enjoy the Internet!
Other notices:
*1. If you are unable to use the service even after following the steps above, please turn on "Data Roaming".
*2. If you are unable to install the eSIM, please restart your smartphone (turn it off and then on) and scan the activation QR code again or enter the activation code manually.
*3. It is confirmed that after installing the eSIM on iOS devices, you can usually connect to the Internet without setting up an APN configuration profile.
Scan the QR code below
to view instructions in other languages.
If you have any questions about settings or problems when using the eSIM,
please contact our Customer Support Center through the chanels listed on the package.